Frequently asked questions about HayPal

  • This is a great question with a frustrating answer.
    Years, months, days, or hours.
    An easy-going horse paired with a high quality net may not need a new net for a year or more. A first-time hay net experience with an aggressive horse unhappy about his new 1” hole hay net may only last long enough for them to rip it off the wall.

    Typically, with daily use (3-4 feeds per day), we find that good quality hay nets last months to a year or more. Minor repairs can be made by tying breaks back together with baling twine.

  • HayPal began in Kelowna, BC, Canada. Our products are made in Canada, with parts sourced in Canada. Where this is not possible, for example there are currently no net manufacturers in Canada, we must import and sew our net shapes in Canada.

  • HayPal hay feeders should be mounted so that the empty hay net hanging minimum 6” above the ground.

  • If your hay feeder is mounted at a desirable height for ease of use, but your net is hanging too low, simply take the net off of the feeder and re-string it a few holes down. Once the correct height is found, either leave the excess net hanging on the feeder, or cut the net off and seal the frayed ends with a flame.

  • No, you are welcome to use your own hay nets, providing the mesh size (hole size) is at least 1”. Hay nets are strung right onto our feeders, and the tube size is just under 1”.

    We recommend using our hay nets because we will ship feeders with the net pre-installed. We have tested most nets available on the market and decided to choose a 100% polyester knotless net. Find out more here.

  • If you have any questions, please send us a photo of your fence or wall and we will happily make suggestions.

    Shorter fences do well with our Fence Top Feeders, short children may do better with our through-fence feeders, and barn staff love our wall-mounted feeders.

    We have built feeders to suit many scenarios.

  • Stationary feeders (which are mounted directly to walls or fences) typically require a solid mounting surface. If your wall is only 1/2” plywood, you may have to attach a piece of 2×4 (for example) to create a stronger backplate.

    Portable feeders are build to fit up to 2” diameter material. We are happy to accommodate larger fencing (for example, 3.5” round pole fences). Please contact us prior to ordering to request custom sizing.

  • A recent visit to a local customer made us realize that we should advocate for the shortest helper on-site. We recommend setting the height of the feeder to be accessible to your barn staff. It is possible to adjust the length of the net to help meet this goal. Keep in mind that hay nets must sit minimum 6” off the ground.

  • Like any piece of equipment, it is important to check that connections are secure. Loose joints can typically be tightened with a screwdriver or allen key.

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